Welcome to Customer Service at The Relief Shop

Contact Info:

• The Relief Shop Medical Supplies of TheReliefPlace.com
• 1-877-683-9863 (9 am to 5 pm Monday-Friday Eastern Standard Time)
• support@thereliefshop.com

Security:

Our website provides secure ordering through SSL (Secure Socket Layer) innovation where only your computer and the server can encrypt and decrypt your information. In transit, the information is a jumble of unreadable material.

To check for a secure website (the checkout or shopping cart pages that contain your private information are the only pages that need to be secure), look at the shopping cart page or checkout page URL (https://www.thereliefshop.com) in the address bar. The "s", in https, tells you the site is secure.

When you make a purchase, we use the information you provide to process your order only.

Shipping:

We ship within the continental USA. To ship orders internationally, please see the directions below.

Your order could arrive in several packages because it is being shipped from multiple warehouse locations. Our warehouses ship through UPS, FedEx and USPS-Priority.

We do not ship to P.O. boxes.

Estimated delivery times after an order is processed is 1-7 business days.

Shipping Internationally:

Register with Access USA at http://www.myus.com and receive a US shipping address. Access USA, the leader in package and mail forwarding, will forward your items to you anywhere in the world. We will be happy to ship international packages to you through Access USA.

Refused/Undeliverable Packages:

If you refuse a package or your package is undeliverable due to customer error, we will charge your credit card for the shipping cost and any shipper fees.

Payment Methods Accepted:

We are securely setup to accept Visa, MasterCard, Discover, PayPal and Google Checkout. Be prepared to provide your credit card number, expiration date and CVV number (3 digit security number on the back of the card) and be aware that your name and address must match the name on your card and the address your credit card statement is sent to.

Returns & Exchanges:

We are happy to accept returns or exchange products for 30 days after a purchase, for the majority of our products. Some items are not returnable. This is because they are personal use items and are not resaleable by law. Items that are not returnable are indicated in that products description.

• Returnable, damaged or defective products, bought through The Relief Shop, may be returned within 30 days of delivery.
• We will provide a refund minus a 25% restocking fee, original shipping costs and return shipping costs. Exchanged items will not incur a restocking fee.
• All items must be returned with original packing material, manuals, blank warranty cards and accessories as provided by the manufacturer.
• Safety seals or sealed retail packaging must be unopened.
• All returns must be in new, re-saleable condition.
• Shipping charges are not refundable and customers are responsible for return shipping costs.
• All returns must have a Return Authorization (RA) number. See below.

We will not accept returns and refunds will be denied for: broken sealed items, items returned more than 30 days after delivery, items without an RA number, items sent to the incorrect return address, non-returnable items and items not in re-saleable condition.

All claims for incomplete, defective products and/or missing accessories must be made within 5 days of the merchandise being received.

To return a product:

1. Request a Return Authorization (RA) number by calling 1-877-683-9863, 9 am to 5 pm Monday-Friday EST or email support@thereliefshop.com. Provide the following information to get your RA number and return shipping address:

• First and Last name
• Full address
• Contact phone number
• Invoice number
• Product serial number (if applicable)
• Explain why you are returning the item

Returns must be shipped within 10 days after a RA number is assigned.

2. To assure your refund, re-package the item in a manner that protects the product. Clearly write the RA number and shipping address on a shipping label and affix it to the outside of the package. Ship the package using a track-able source and obtain a tracking number for your records. Returning an item is the full responsibility of the customer. Do not mark on the product packaging or actual item as this will disqualify the item for resale and refund.

If the above conditions are met, you should receive your refund within four weeks of giving your package to the return shipper. The timetable runs as follows: 7 to 10 business days for us to receive your return, 5 to 7 business days to process the item back through all the needed departments and 5 to 10 business days for the bank to process your refund.

The Relief Shop will reimburse the shipping costs for returning any defective merchandise.

Canceling an Order:

Once an order is placed, most of the time, we are not able to cancel it due to the speed in which we process and ship orders.

Receiving an Incomplete Order:

Your order could arrive in several packages because it is being shipped from multiple warehouse locations. Check your email in-box for items that are back-ordered. If you registered with the store and choose a password, check your account (use the My Account link) to see shipping and back-ordered information on items ordered. Claims of missing products must be made within 7 days of receiving the majority of your order - contact us at 1-877-683-9863, 9 am to 5 pm Monday-Friday EST.

Sales Tax:

Sales Tax is only charged for shipments to Georgia locations.

Cookies:

The Relief Shop uses a browser feature known as a cookie. A cookie is a small file that stores your personalized information for a website on your computer so you don’t have to reenter it when revisiting that website. It also decreases download time and provides options on that website to personalize the way you see the site.

You must have cookies enabled to login or place orders at The Relief Shop Medical Supplies.

Pricing Policy:

For all prices and products, we reserve the right to make adjustments due to errors, product discontinuation, or typographical errors. We reserve the right to alter prices and products without notice. We reserve the right to refuse to honor any incorrectly posted on-line price.

About Us:

The Relief Shop Medical Supplies is an online home medical supply store that is open 24 hours a day, 7 days a week, 365 days a year. It's founders are located in the beautiful north Georgia mountains of Sautee Nacoochee.